Refund policy
Returns & Refunds
We want you to love your Pop Box order. 💜
If something isn’t quite right, don’t worry — we’re here to help.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with all original tags attached
- Returned in its original packaging
- Accompanied by proof of purchase
If you’re unsure whether your item qualifies, just reach out to us before sending anything back.
How to Start a Return
To request a return, email us at thepopbox.contact@gmail.com with:
- Your order number
- The item(s) you’d like to return
- The reason for your return
We’ll review your request and provide you with the return instructions if your return is approved.
Once your return has been approved, you will have 14 days to ship the item back to us.
Returns must be sent to our designated return facility. Please do not send a return to the address on your original package unless we specifically instruct you to do so.
Change-of-Mind Returns
Changed your mind? That’s okay.
For returns due to a change of mind, incorrect size selection, or simply deciding that an item isn’t for you:
- Return shipping costs are the responsibility of the customer.
- Any original shipping fees are non-refundable, unless otherwise required by applicable law.
- If you request an exchange, you are responsible for the shipping cost of sending the replacement item.
- If the replacement item has a different price, you may be required to pay the difference.
As a small business, we’re currently unable to offer free return shipping for change-of-mind returns.
We strongly recommend checking our sizing information before ordering. If you need help choosing a size, our team is always happy to help.
Damaged, Defective, or Incorrect Items
Something arrived damaged or we sent you the wrong item? Don’t worry — we’ll make it right. 💜
Please contact us at thepopbox.contact@gmail.com as soon as possible after receiving your order and include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
If your claim is approved, we will cover the associated costs and provide either a replacement or a full refund, depending on the circumstances.
You will never be responsible for return shipping when the issue was caused by an error on our end or an approved manufacturing defect.
Exchanges
If you’d like to exchange an eligible item for another size or product, please contact us within 30 days of delivery.
Customers are responsible for:
- Shipping the original item back to us
- Shipping costs for the replacement item
- Any difference in price between the original and replacement item
If the replacement item is unavailable, we can arrange a refund instead.
Final Sale Items
Products specifically marked “Final Sale” at the time of purchase are not eligible for change-of-mind returns or exchanges.
This does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable legal requirements.
Discounted items are not automatically final sale unless the product is clearly marked as such.
Refunds
Once your returned item reaches us, it will be inspected to make sure it meets our return requirements.
If your return is approved, your refund will be issued to your original payment method within 10 business days.
Your bank or payment provider may require additional time to process and display the refund.
If you haven’t received your refund after 15 business days from the date we confirm that your refund has been processed, please contact us at thepopbox.contact@gmail.com and we’ll be happy to look into it.
Items That Cannot Be Returned
Unless otherwise required by applicable law, the following items are not eligible for change-of-mind returns:
- Personalized or custom-made items
- Items specifically marked Final Sale
- Gift cards
- Items that have been worn, used, washed, damaged, altered, or otherwise returned in a condition that prevents them from being resold
We reserve the right to refuse a return if an item does not meet the eligibility requirements above.
Lost or Delayed Packages
We understand how stressful it can be when an order takes longer than expected.
If your tracking information hasn’t updated or your package is delayed, please contact us and we’ll help you investigate it with the shipping carrier.
A package will be considered officially lost once the shipping carrier has completed its investigation and confirmed that it has been lost.
Once a package is officially confirmed as lost, we will work with you on an appropriate resolution, which may include a replacement or refund.
Please note that tracking information can sometimes take time to update, particularly for international shipments.
Incorrect Shipping Address
Please double-check your shipping address before completing your order.
If you provide an incorrect or incomplete address and your order has already shipped, we may be unable to recover or redirect the package.
If the package is returned to us because of an incorrect address, we will contact you to discuss the available options. Additional shipping costs may apply if the order needs to be resent.
Important Note for International Orders
The Pop Box ships internationally, and customers may be responsible for customs duties, import taxes, or other fees charged by their destination country.
These charges are separate from The Pop Box and are generally non-refundable.
Return and refund rights may vary depending on the laws applicable to your location. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
Questions?
We’re always happy to help.
If you’re unsure about a return, exchange, sizing, delivery issue, or anything else, contact us at:
thepopbox.contact@gmail.com
We’re a small team, but we’re always here to help make your Pop Box experience as smooth as possible. 💜