Refund policy

Returns & Refunds Policy

Returns

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To initiate a return, please contact us at thepopbox.contact@gmail.com.

To be eligible for a return, your item must be:

  • Unworn, unused, and in its original condition
  • Returned with all original tags attached
  • Returned in its original packaging
  • Accompanied by proof of purchase

All approved returns must be shipped back to our overseas return facility.

Return Timeframes

Customers must notify us of their intention to return an item within 14 days of receiving their order.

Once a return request has been submitted and approved, customers have an additional 5 days to dispatch the item(s) back to us. Failure to ship the return within this timeframe may result in the return request being cancelled.

Requests submitted after the 14-day return period are considered expired. In certain circumstances, we may choose to offer an exchange at our discretion, but this is not guaranteed.

Exchanges & Change of Mind Returns

For change-of-mind returns, incorrect size selection, or product exchanges, customers are responsible for:

  • All return shipping costs
  • Any shipping costs associated with sending the replacement item
  • Any price difference between exchanged products

As a small business, we are unable to offer free returns for change-of-mind purchases.

We strongly recommend consulting our sizing guides or contacting us before placing an order if you require sizing assistance.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • Your item arrives damaged
  • Your item is defective
  • You receive the wrong product

If a claim is approved, we will cover all associated costs and provide either a replacement or a full refund, depending on the circumstances.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products
  • Sale or clearance items
  • Gift cards
  • Beauty or personal care products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

Lost, Delayed, or In-Transit Parcels

A parcel will not be considered lost unless it has been officially declared lost by the shipping carrier.

Please note:

  • Delayed tracking updates do not qualify a parcel as lost.
  • Orders showing movement or recent tracking scans are considered in transit.
  • Refunds or replacements will only be issued once the carrier has completed its investigation and confirmed the parcel as lost.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is supplied and the order has already been dispatched:

  • We cannot guarantee recovery of the parcel.
  • We cannot provide refunds or replacements.
  • Customers are responsible for retrieving the parcel from the address provided.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at thepopbox.contact@gmail.com.