Processing & Shipping Times

• USA, EU, UK: 7-14 days
• Rest of the World: 14–21 days

Please note that shipping times are estimates and may be slightly extended during periods of high order volume, holidays, or promotional launches. We appreciate your patience and understanding.

For plushies:

To keep your plushie soft, clean, and cuddly for years to come, please follow these care guidelines:

• Spot clean with a damp cloth and mild soap whenever possible.
• For deeper cleaning, hand wash gently in cold water.
• Do not bleach.
• Do not wring, twist, or scrub aggressively.
• Rinse thoroughly and gently press out excess water.
• Reshape while damp.
• Air dry completely before use or storage.
• Do not tumble dry.
• Do not iron.
• Keep away from direct heat sources and open flames.

Care Note: Plush toys may experience slight flattening of fibers over time with frequent cuddling and handling. Gently fluff and reshape as needed to help maintain their original appearance. Store in a cool, dry place when not in use.

For cardigans:

To keep your cardigan looking its best, please follow these care guidelines:

• Hand wash separately in cold water.
• Use a mild detergent suitable for delicate knitwear.
• Do not bleach.
• Do not wring, twist, or rub the fabric.
• Gently squeeze out excess water.
• Reshape while damp.
• Lay flat to dry away from direct sunlight and heat.
• Do not tumble dry.
• Cool iron if needed, using a pressing cloth.
• Dry clean if preferred.
• Store folded rather than hanging to help maintain shape.

Fabric Care Note: Due to the delicate knit construction, some pilling may occur with wear. This is normal and can be gently removed with a fabric comb or sweater shaver. Avoid contact with rough surfaces and jewelry that may snag the yarn.